Reshaping The Standards Of Workplace Culture And Excellence
Ngo Trong Hieu
CEO
CMC Telecom
Asia is on track to unlock 43% of a $10.1 trillion revenue opportunity by 2030, signalling its growing influence on the global economy and international affairs. But this momentum isn’t driven solely by businesses and startups. The real engine behind Asia’s dynamic growth lies with the individuals propelling these companies forward, and CMC Telecom is a prime example of how prioritising people fuels success. As a leader in technology and telecommunications, CMC Telecom not only thrives on innovation but also on the strength of its workforce, making it one of the best workplaces in Asia. Even through challenges like the pandemic, CMC Telecom has achieved an impressive 18% revenue growth—a testament to the productivity and dedication of its employees. With investments in cutting-edge infrastructure, including the region’s most secure and modern data centres, the company underscores its commitment to business excellence and creating a sustainable, forwardthinking workplace. With over 1,000 employees across Asia, CMC Telecom has consistently focused on cultivating a positive, growth-oriented environment. Their Employee Value Proposition emphasises limitless earning potential, comprehensive training and career advancement, and a work culture driven by creativity and inspiration.
In an exclusive interview with TradeFlock, CEO Mr. Ngo Trong Hieu shared his insights on how CMC sets a new standard for workplace culture and excellence in the Asian Market. He also said,
“Our primary focus is always on building a workplace where employees feel valued, supported, and empowered. We believe that when we invest in our people, the results are seen in every aspect of the company’s growth— from innovation to client satisfaction.”
What core values define the work culture at CMC Telecom, and how do they guide daily operations and decision-making?
At CMC Telecom, we’ve built a workplace culture that people love, grounded in five core values: Creativity, Commitment, C-Speed, Customer Centric, and Professionalism. These aren’t just corporate buzzwords—they define how we work, grow, and thrive together. Speed keeps us adaptable and ahead of the curve, essential in today’s fast-paced world. Professionalism, seen in everything from how we present ourselves to how we interact, creates an atmosphere of trust and respect. Customer Centricity isn’t just about business; it’s about valuing people, inside and outside the company, with regular appreciation events that strengthen relationships. Creativity fuels our passion for innovation, encouraging everyone to think differently and bring fresh ideas. Finally, our commitment to quality and teamwork is evident in everything we do, especially in high-profile projects like the CMC Data Center. Together, these values create an environment where people feel valued, ideas flourish, and everyone can do their best work—making CMC Telecom one of the best companies to work for in Asia.
What mechanisms ensure unconventional ideas are heard at CMC Telecom?
“Great ideas come from those who dare to think differently.”
At CMC Telecom, employees are considered partners—in growth and everything we do; thus, we make sure all voices are heard. We ensure employees feel safe sharing unconventional ideas through open meetings and forums. Our brainstorming sessions are judgement-free, allowing creative ideas to flow. We also encourage team diversity, knowing that different perspectives drive innovation. By rewarding groundbreaking contributions and offering training in creativity and problem-solving, we empower our people to push boundaries. Plus, we follow up on ideas with constructive feedback, reinforcing a culture where innovation thrives naturally.
How does CMC Telecom maintain high employee engagement in a competitive industry?
Imagine working in a place where your growth is as important as the company’s success. At CMC Telecom, we believe in the same ideology and have built a culture where engagement is more than just a buzzword—it’s woven into everything we do. We prioritise the Employee Experience (EX) as a central strategy, ensuring a seamless and fulfilling journey from onboarding to career progression. By offering personalised career development, fostering open communication, and creating a dynamic environment, we empower every individual to thrive. In an industry that never stops evolving, we ensure our employees feel heard, valued, and supported, contributing to a shared sense of purpose and belonging. This commitment to EX not only enhances engagement but also drives innovation and excellence within our teams.
What is the biggest challenge in maintaining CMC Telecom’s top employer status, and how do you plan to address it?
It is about navigating the fast-changing expectations of today’s workforce. In a highly competitive labour market, it’s not just about offering attractive benefits; it’s about staying ahead regarding flexibility, career growth, and work-life balance. Employees today want it all, and as a leader, I believe we must continuously innovate to meet these evolving demands while keeping our culture strong and aligned with our goals. We regularly refine our benefits and compensation policies to tackle this, ensuring we remain competitive. We also prioritise employee feedback through quarterly surveys, giving us the insights we need to adapt and enhance the work environment. By staying proactive and listening closely to our team, we’ll keep CMC Telecom a place where top talent thrives and feels valued.
